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The Dice Project


Operational Meeting

Minutes of the meeting held on Wednesday 24th October 2007
Room 2511, JCMB

Present:
Ross Armstrong, Richard Bell, Lindsey Brown, Tim Colles, Chris Cooke, Ken Dawson, Carol Dow, Alison Downie, Ian Durkacz, Bill Hewitt, Jennifer Oxley, Stephen Quinney, Iain Rae, Gordon Reid, George Ross, Alastair Scobie, Rosemary Soutar, Craig Strachan (convener and minutes), Simon Wilkinson
  1. Apologies for absence

    Neil.

  2. minutes of the last meeting.

    These were accepted.

  3. Report from Computing Executive Group
    1. Fault Tracking

      It was agreed that if we did make the move to the IS Call Management System, it would be necessary to continue running RT within the School to provide access to the database of resolved tickets.

  4. Report on CSO Issues

    It was agreed that in future this item would be called Frontline Support Issues.

    1. Monitor Resolutions

      Stephen requested a list of affected machines along with details of when they broke and whether this was a temporary or permanent condition. At the moment, there doesn't seem to be a common factor amongst the broken machines.

    2. AFS Restores

      The Services Unit will produce documentation on how to restore data backed up using Backuppc4AFS.

    3. Documentation

      Ken suggested that a single web page per unit with links to all that unit's documentation would be useful. Simon observed that such a page would quickly get out of date and would not provide useful features such as a search mechanism. Alastair pointed out that the User Support Unit had a pending project on this very subject. Simon suggested that the new Web CMS might provide one possible solution. A meta issue arose - how should new projects be prioritised? It was agreed to raise this issue at the next development meeting.

    4. Print Quotas

      Alastair pointed out that we are one of the very few Schools which does not charge for printing. It was agreed that to avoid wasted paper, it would be useful to have a null printer as the first entry in the CUPS printer list rather than at1.

    5. Visitor e-mails

      Lindsay pointed out that the script for creating mail accounts on the School mail server had been disable meaning that at the moment the only option was to use visitors' pre-existing external email addresses.

  5. Reports from units.

  6. Topics for discussions

    The following topics were discussed:

  7. AOCB

    There was none.

    The next meeting will be on November 14th in the Buccleuch Place Seminar Room and chaired by George Ross.


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