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The Dice Project


Operational Meeting

Minutes of the meeting held on Wednesday 31st August 2011
IF-4.31, Informatics Forum

Present:
Ross Armstrong, Toby Blake, Lindsey Brown, Neil Brown, Chris Cooke, Carol Dow, Alison Downie, Ian Durkacz, Graham Dutton, Yan Huang, Stephen Quinney, Iain Rae, Gordon Reid, George Ross (convener and minutes), Alastair Scobie, Craig Strachan, Simon Wilkinson
  1. Apologies for absence

    Tim, Roger

  2. Minutes of the last meeting.

    These were accepted.

  3. Actions.

    Actions completed:

    Actions amended:

    Actions added:

    Blog articles suggested:

  4. Report from Computing Executive Group

  5. Reports from units.

  6. Topics for discussion

    The only topic discussed at this meeting was "Relationship with IS Helpdesk". This was examined at some length, with the use of the whiteboard to aid proceedings. Some of the main points to come out of this were:

    Yan will trawl a selection of our past tickets, to see how they might have been handled under the Unidesk options, and how this would compare against our own RT-handling of them. Once that's done, Alison will try to write this all up coherently...

    [Post-meeting comment: Alison's write-up is here.]

  7. Items for the Computing Systems blog

    Nothing new identified

  8. AOCB

  9. Next meeting

    The next meeting will be on Wednesday 14th September in room 4.31, chaired by Alison Downie.


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