The minutes for 12th February were approved.
Actions added or revived:
Deferred 6 months until the situation with the new edlan becomes clearer.
Report from Computing Executive Group
Alastair thanked all the computing staff for their efforts in preparing for the current unusual circumstances. The herculean efforts of the User Support unit were particularly noted by all present.
There is currently no protocol in place for staff entering University buildings during the shutdown. No staff should be entering buildings at the moment. There is a University list of staff permitted to enter buildings for operational reasons but no Informatics computing staff are currently on this list. It is hoped that at least some of us will be on this list by next week.
Reports from Units
George asked the meeting to particularly take note of the item on power bars. Every effort should be made to reduce the load on these..
Chris asked whether shutting machines down automatically was the correct thing to do in the current circumstances. It was agreed that it was and that the fix to allow this to happen should be distributed as quickly as possible. This has now been done.
Toby asked how Computing Staff are informed if the server rooms are overheating. Alastair replied that he receives texts on his phone if this happens and then contacts security and Unit heads. George added that several members of the computing staff receives temperature reports via email.
Feedback on this is particularly solicited
A new member of staff, Fiona Hale, has joined RAT as a learning technologist. Welcome Fiona!
MPU will produce a header file for the PE740XD2
...other than a huge thank you to everyone for their help and support during this hectic and uncertain time.
Topics for discussion
Neil asked whether we were back to normal working or whether we should still be keeping an eye on RT. Alison said that RT was still receiving an unusually high number of tickets and that any help would be appreciated.
Chris asked for any suggestions about additional pages for computing.help. Neil suggested a page on debugging techniques for remote working and agreed to start one off.
Jennifer asked for clarification on the policy for support staff to remotely access user's machines at home for debugging purposes, particularly self-managed and self-owned machines. Alastair said that he would raise this issue with the college IT managers mailing list. Neil suggested a compromise of viewing the desktop remotely but having the user do all the actions required.
It looks like we are going to be having a lot of on-line meetings for the foreseeable future and we need to look at how we can use platforms such as teams most effectively. Craig agreed to look into this. Alastair pointed out that if people need extra hardware such as headphones and microphones to meet on-line, they should purchase these in line with his email of the 24th March.
It was mooted that it might be helpful to have more regular operational meetings, possibly weekly, during this crisis. It was generally agreed that this was a good idea though there was concern that the current format of the meetings would perhaps not be ideal for a weekly meeting. Craig will ponder this.
The next meeting will be on Wednesday 1st April(!) 2020 online at a time to be determined.
Please contact us with any comments or corrections.
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