How to search for spam/dead tickets
===================================

In rt3, there is a new status 'spam'. Changing a ticket's status to
'spam' will mean that it will not appear by default on any screen. 
However, the status 'spam' is included in the drop-down list when
you perform a search so they can be easily found.

To look for 'dead' tickets, the mechanism that was in place for rt2
will shortly be included on sannox. It will involve:

1. Login in to sannox.

2. As root, run the script /opt/rt/bin/nag-dead

3. This creates a file in /disk/sannox/dumps called dead_tickets.

4. For each ticket with status 'dead', it outputs the requestor,
   the subject line and the associated URL.

5. By grep'ing this file, you should find what you are looking for.