How RT sends tickets to bugzilla
================================

We have added a status of 'bugzilla' to RT which allows tickets to be transferred 
to bugzilla using a mail gateway. The 'bugzilla' status can be clicked from the top
of the ticket display screen (next to Reply|Resolve .....) or selected from the
drop down list when modifying a ticket's 'Basics'. It triggers an e-mail to be
sent to bugzilla+fromrt and sets a ticket's status to 'bugzilla'.

The following scripts in RT need to be amended:

lib/RT/Queue_Overlay.pm

This is where you define bugzilla as an active status.


lib/RT/Ticket_Overlay.pm

This is where you add the subroutine to extract the relevant information to be 
sent in an e-mail to bugzilla+fromrt and set the status of the ticket to 
'bugzilla'.


share/html/Ticket/Display.html
share/html/Ticket/Elements/Tabs

This is where the 'bugzilla' option is added to the display screen.


The bugzilla rpm required a minor change. It had previously been built without
the contrib directory. This has now been added as we use the script bug_email.pl
in the contrib directory to process e-mails sent from RT and automatically 
create a bug. We have set it up to create a bug for Product "Actions" and 
Component "RT to bugzilla".

This has all been tested using a test bugzilla server (devon) and a test rt server 
(sykes).