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mysql <database_name> - u root -p < <dumpfile>
e.g. mysql rt3 -u root -p < /tmp/rt-dump-Fri.sql
You may also need to update RT's database. To find out, type:
ls etc/upgrade
For each item in that directory whose name is greater than
your previously installed RT version, run:
/opt/rt3/sbin/rt-setup-database --action schema \
--datadir etc/upgrade/version
/opt/rt3/sbin/rt-setup-database --action acl \
--datadir etc/upgrade/version
/opt/rt3/sbin/rt-setup-database --action insert \
--datadir etc/upgrade/version
Clear mason cache dir:
rm -fr /opt/rt3/var/mason_data/obj
Stop and start web-server.
This should only need to be done once for each new installation. Check in the RT installation documentation to see where the initial password is kept.
[sykes]root: mysql -u root --password
Enter password:
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 18 to server version: 3.23.58
Type 'help;' or '\h' for help. Type '\c' to clear the buffer.
mysql> UPDATE mysql.user SET Password=PASSWORD('********') WHERE User='root';
Query OK, 2 rows affected (0.00 sec)
Rows matched: 2 Changed: 2 Warnings: 0
mysql> FLUSH PRIVILEGES;
Query OK, 0 rows affected (0.00 sec)
mysql> exit
GRANT ALL PRIVILEGES ON rt3.* to 'rt_user'@'localhost' IDENTIFIED BY 'rt_pass';
add:
system("touch $RT::MasonDataDir/obj/fake_file");
just before the offending line:
rmtree([ bsd_glob)"$RT::MasonDataDir/obj/*") ], 0, 1);
Check that the file exists. Sometimes it doesn't - so stop/start mysql and try again. Check that the permissions are correct. The mysql directory should look like:
drwxr-xr-x 5 rt mysql 4096 Dec 7 12:24 mysql
Sometimes om mysql stop appears to work but it still leaves a mysqld process running. If this happens, use kill to remove it and then start mysql again.
We had to add the following to the httpd.conf.rt file:
<Directory /opt/rt3/share/html/REST>
AllowOverRide None
Satisfy Any
</Directory>
Also check that rt-mailgate is executable.
Also, in rt's procmailrc, change
/usr/bin/ssh rt3.inf.ed.ac.uk \ to /usr/bin/ssh rt3.inf.ed.ac.uk 2>/dev/null\
(This gets rid of a warning message about X forwarding from the ssh command which confuses rt-mailgate!)
The rpm was built on london/ The rt and rt.orig directories are under /disk/scratch. The rt3.inf.linux.patch file was made from the 'diff' of these 2 directories.
diff -Naur rt-3.0.8.orig rt-3.0.8 > rt3.inf.linux.patch
On the rt server, the file /tmp/error_log will show apache things. Another file to search is /opt/rt/var/log/rt.log.
On the mail server, in rt's home directory, there is a log file - log-file - for mail stuff. Mail is also copied to Incoming.copy in the Mail directory.
This is done, rather crudely, by only showing tickets with an id greater than 12844. So, in Display.html, we added:
unless ( $id > 12844 ) {
$m->comp( 'Error.html',
Why => loc("No permission to display that ticket") );
$m->abort();
}
On the mail server, as rt user in their home directory:
ssh-keygen -t -dsa cd ~/.ssh copy id_dsa.pub to rt server ssh to the rt server as rt user, cat id_dsa.pub >> ~/.ssh/authorized_keys
To test it, make sure that from the mail server, you can do:
ssh rt3.inf.ed.ac.uk wwithout being prompted for a password.
If you make any changes in share/html or local/html, then you need to clear mason cache for the changes to take effect. To do this run:
rm -rf /opt/rt3/var/mason_data/obj/*
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